Shipping & Collection Policy

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order is ready, you will receive an email confirming either your delivery date or that your order is available for collection.

Brisbane Metro Delivery

We offer delivery within the Brisbane Metropolitan Area.

Delivery is typically completed within 1–3 business days after your order has been processed.

Delivery charges (if applicable) will be displayed at checkout before payment.

Please ensure someone is available to receive your order at the nominated delivery address where required.

Warehouse Collection

Customers located outside the Brisbane Metropolitan Area, or those who prefer to collect their order, can do so from our warehouse.

Once your order is ready, we will contact you with collection instructions, including the warehouse address, collection hours, and any relevant details.

Please do not attend the warehouse until you have received confirmation that your order is ready for collection.

Delivery Area

Our delivery service is limited to addresses within the Brisbane Metropolitan Area.

If your delivery address falls outside our service area, you will be notified and your order will be made available for collection from our warehouse.

Incorrect Address Information

Please ensure your delivery details are accurate when placing your order.

We are not responsible for delays or additional charges resulting from incorrect or incomplete address information.

Damaged or Missing Items

If your order arrives damaged or you believe items are missing, please contact us within 48 hours of receiving your order. Include your order number and, where applicable, photographs of the damaged goods so we can resolve the issue promptly.

Questions?

If you have any questions regarding delivery or collection, please contact us and our team will be happy to assist.